Refund & Cancellation Policy

Last Updated: February 2026

This Refund & Cancellation Policy ("Policy") governs subscription cancellations, refunds, and billing practices for Zippify ("Zippify," "we," "us," or "our"). By purchasing or using our Services, you agree to this Policy.

1. Subscriptions & Billing

Zippify offers subscription-based access to its AI-powered interview practice and career guidance platform ("Services").

• Subscriptions may be billed on a monthly or annual basis, depending on the plan selected.
• All fees are charged in advance at the start of each billing period.
• Subscription fees are non-transferable.

2. Cancellation Policy

2.1 How to Cancel

You may cancel your subscription at any time by:

• Logging into your Zippify account and managing your subscription settings, or
• Contacting Zippify support at support@zippify.com

2.2 Effect of Cancellation

• Cancellation will stop future billing.
• You will retain access to your subscription features until the end of the current billing period.
• No partial refunds are issued for unused time in the current billing cycle.

3. Refund Policy

3.1 General Refund Rule

All subscription fees are non-refundable, except where required by law or explicitly stated in this Policy.

We do not provide refunds for:

• Partial billing periods
• Unused features or sessions
• Downgrades between plans
• Account inactivity or user error

3.2 Free Trials

If your plan includes a free trial:

• You will not be charged until the trial period ends.
• You may cancel at any time during the trial to avoid charges.
• Once the trial converts to a paid subscription, standard billing and refund rules apply.

3.3 Exceptional Refunds

At our sole discretion, Zippify may issue a refund in limited circumstances, including:

• Duplicate charges
• Billing errors caused by Zippify
• Platform-wide technical failures that materially prevent access to the Services

Refund requests must be submitted within 14 days of the charge.

Approval of one refund does not guarantee future refunds.

4. Plan Changes & Downgrades

• Upgrading a plan takes effect immediately and may result in a prorated charge.
• Downgrading a plan takes effect at the next billing cycle.
• Downgrades do not result in partial refunds.

5. Termination by Zippify

We reserve the right to suspend or terminate accounts for:

• Violations of our Terms of Service
• Fraudulent or abusive behavior
• Misuse of the platform or AI systems
• Legal or regulatory requirements

In such cases, refunds will not be issued.

6. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us:

• We may suspend or terminate your account
• You may lose access to your data and Services

We encourage users to contact support@zippify.com to resolve billing concerns promptly.

7. Taxes & Fees

All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable sales, VAT, or similar taxes required by law.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the updated Policy.

9. Contact Us

If you have questions regarding this Policy or your subscription, contact us at:

Email: support@zippify.com
Company: Zippify
Location: Florida, United States

Zippify – Where preparation meets opportunity.